Heat wave. The AC dies. Sofia answers.
Sofia is a voice AI receptionist that answers calls 24/7 for Quebec HVAC companies, in Québec French and English, for $297 a month. While you're sweating in a 40-degree attic, she records reported symptoms and offers appointments based on your availability.
You deal with this every week.
Heat wave or deep freeze, the phone blows up
Three days at 35 degrees or one night at minus 30 and everyone calls at once. You can't catch them all.
One customer on the line, three in voicemail
While you're talking to one customer, the others go to voicemail. And they call your competitor.
Seasonal maintenance, always chasing it
Booking spring and fall tune-ups by hand, between emergency calls, eats up your evenings.
An answering service for your heating and cooling calls
Heat pump breakdown, seasonal maintenance or installation request: Sofia answers in Québec French or English and clarifies the request. She records the equipment type, age, reported symptoms and customer’s contact details. Urgent calls follow your instructions, and appointments follow your availability. Your technician gets the details needed to prepare for the visit.
Sofia’s limits
Sofia does not diagnose equipment, guide repairs or confirm warranties or prices. She passes on reported symptoms according to your priorities. Visits depend on approved availability; no repair response time is guaranteed. She is not a substitute for emergency services in immediate danger.
Call simulation
Watch Sofia work.
A fictional example to adapt to your business. Transfers and appointments follow your instructions and approved availability.
Caller
Sofia
Caller
Sofia
Caller
Sofia
Useful details. In one place.
While Sofia talks with your customer, the file fills itself in.
Details captured
- Name
- Nathalie Roy
- Phone
- 819 555-0163
- Address
- 610 Saint-Édouard Street, Plessisville
- Unit
- Heat pump · about 10 years old
- Problem
- Complete shutdown in the middle of a heat wave
- Appointment
- Proposed: tomorrow, 8 to 10 a.m.
Sofia is a conversational agent powered by artificial intelligence (AI). Callers are informed at the start of every call that they are speaking with an AI.
Three scenarios. Well-prepared requests.
Calls specific to your trade: Sofia gathers the details, then follows your rules for a callback or appointment.
Dead heat pump in a heat wave
It’s 35 degrees out and a caller reports that their unit has stopped. Sofia records the symptoms, heat pump age and contact details, then offers an approved slot or passes on the callback request.
Furnace down in January
At minus 25, a caller reports a furnace breakdown. Sofia records the facts and follows your priority rules and on-call instructions without guaranteeing a visit time.
Spring maintenance
A customer wants their heat pump cleaned before summer. Sofia offers your maintenance slots, books the time in your calendar and sends the confirmation by text.
What Sofia notes for you.
Every call ends with the info you need to call back fully prepared and close the sale.
- The type of unit: heat pump, furnace, wall-mounted AC
- Heating or cooling
- The age of the unit
- Repair or maintenance
- The address and the best callback number
$297/month. Setup included.
$297 CAD/month
30-day guarantee: if you cancel within the first 30 days, we refund your first month in full.
AI receptionist 24/7 in Québec French and English, setup and support included. Bookings and follow-ups depend on enabled features and the approved calendar. Setup target: 48 hours, subject to access and configuration. No commitment. Discuss usage and billing terms with Mike.
Book my free demoPrefer to call? Talk to Sofia at 581 802-5098
Common questions.
Sofia gathers requests using the rules configured for your business. Concurrent call capacity and overflow instructions must be validated during setup. Visits depend on your approved availability.
Yes. When a customer calls for their spring or fall tune-up, Sofia offers your open slots and books straight into your calendar. You see everything land in real time.
No, she doesn't comment on warranties or diagnoses. She notes the brand, the age and the symptom, and you or your technician decide on the callback.
Sofia records reported facts and follows your priority rules within configured capacity limits. You confirm visits and timing; an urgent request does not guarantee an immediate visit.
At Lumisys AI, Sofia costs $297 a month, setup included, with no commitment. And you get a 30-day guarantee: if you cancel within the first 30 days, your first month is refunded in full.
Sofia also answers for these trades
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